Claudia Q. Perez is the Chief Experience Officer and Sr. Consultant at BB Imaging and Healthcare consulting. Claudia ensures that business operations and customer experience are aligned and consistently meeting basic client needs. As a Sr. Consultant, she assures value-based results for clients focusing on experience, efficiency, profits and structures of the organization. For the Imaging team, she provides organizational development, talent acquisition, coaching, and team building. Prior to joining BB Imaging in 2017, Claudia was at Seton Healthcare Family for 10 years leading Transforming Care at the Bedside (TCAB) and Innovation at Seton Healthcare Family. TCAB is an innovative approach to transforming care. Claudia spread the concepts of TCAB throughout 11 hospitals of Seton and is a subject matter expert of TCAB. She coached over 200 hospitals nationally to diffuse this program. She was a TCAB faculty for the Institute of Healthcare Improvement, American Organization of Nurses Executives and George Washington University. Additionally at Seton she co-lead the Seton’s Leadership Development Institute for 700 senior Seton leaders. An undergraduate alumnus of the Faculdade de Medicina de Marilia – Sao Paulo – Brazil, Claudia also attended the Arizona State University where she earned a master’s degree in HealthCare Innovation.
Claudia Perez is a strong advocate in the Austin ecosystem for innovation in healthcare. In the past she has been responsible for organizing Design Thinking Projects, Technology Showcases, Hospital Hackathons, and led the inaugural Innovation Challenge at Dell Children’s Hospital in Austin.